1. Why do you want to join the aviation industry?
The interviewer wants to know what attracts you to this industry. Here are some reasons you can quote:
i.) Good career:
Airline industry offers an opportunity to develop your career as the industry is continuously developing.
ii.) Meeting new people:
This job gives an opportunity to meet and interact with interesting people on a daily basis which makes the job interesting.
Working in the aviation industry means you have a demanding job but along with that, you get an opportunity to travel the globe.
The aviation industry provides a lot of lifestyle benefits such as family leaves, discount in high street shops, etc. They also ensure that their employee's health is looked after by providing a health plan at a discounted rate.
v.) Attractive remuneration:
The aviation industry is very lucrative and provides a very good salary to their employees.
Now go on to explain how these characteristics suit your personality and would let you do well in this industry.
2. What would you do if you find your colleague is rude to a passenger?
While this situation might hardly occur but with this question, the interviewer is trying to understand how well you can handle these types of situations? As a crew member,your responsibility is to ensure that the passenger is having a good flight and needs to resolve any problem the passenger is facing. You need to be polite and apologize to the passenger. Try and calm down the passenger and if need be report the situation to the senior member.
To answer this question you can say something like: "I would first apologize to the passenger and ensure him/her that this situation won't happen again. I would offer the passenger with refreshments and would ask them to calm down. I would try to resolve the problem myself and if need be I would ask my seniors to look into the matter if I am not able to get the right solution."
3. What do you know about the duties and responsibilities of a cabin crew member?
Cabin crew members represent the airlines they are working for. They need to be excellent with customer service and be approachable. The need to be presentable and must be prepared to work any time and any day.
Here are the duties and responsibilities of the cabin crew members:
i.) Attending and carrying out pre-flight duties such as ensuring the safety equipments are working properly, if the flight is clean and tidy and check if it on schedule.
ii.) Check if any passenger has any special requirement such as a passenger with an infant or senior passenger requiring wheelchair facility, etc.
iii.) Greet the passengers as they board the aircraft and make them seated in their right seats.
iv.) Informing the passengers about the safety procedures.
v.) Assist passenger and make calls on behalf of the pilots.
vi.) Serve food and drinks to the passengers.
vii.) Sell duty-free goods.
viii.) In emergency situations ensure the passengers follow correct emergency procedures.
ix.) Providing first aid to the passenger if needed.
x.) Ensuring the passengers leave the flight safely and check there is no luggage left.
xi.) Write a flight report, post flight.
xii.) Completing paperwork, taking note of any in-flight problem and proper coordination with the ground staff.
4. What is SEPtraining?
SEP training is Safety and Emergency Procedure training which is a mandatory training governed by the Civil Aviation Authority. Once the candidate has cleared the interview he/she is expected to attend this training. The training provides insight as to what they can expect as a cabin crew member and how to remain compliant with the authority. This course provides training for the cabin crew and flight crew members.
The course provides training on the following:
i.) Passenger management.
ii.) First Aid.
iii.) Handling emergency situations.
iv.) Handling Security related issues.
v.) Extraordinary situation.
vii.) Evacuation procedure, etc.
5. What are the skills and qualities required to be a cabin crew member?
Following are the qualities which you are required to possess, to be a successful cabin crew member:
i.) Customer Service Skills
iii.) Communication Skills
v.) Well groomed and presentable
vi.) Ability to handle pressure and stressful situations
vii.) Attention to detail
viii.) Excellent time management skills
ix.) Good with numbers
x.) Physically fit
After quoting some of these qualities, it is important to tell them, how you possess these qualities. Give some example from the past where you displayed them.
6. What would you do if a passenger refused to comply with the instruction on flight?
With this question, the interviewer is trying to understand how well you can handle these types of situations. They are trying to see your conflict management skills and your ability to think quickly to deal with such kind of passengers.
To answer this question you can say something like: "I would try to make the passenger understand that by not complying with the on-flight instructions you are not only risking your life but the other co-passenger's life as well. I would also let the passenger know the consequences of not listening to the crew member. If the passenger is still not ready to comply I would ask for help from the other crew members and would ask the captain to intervene if they still refuse, as a last resort."