21. Match the following
a. 1-vi, 2-iii, 3-v, 4-i
b. 1-i, 2-iii, 3-v, 4-vi
c. 1-i, 2-v, 3-vi, 4-iv
d. None of the above
22. Training and Development managers are also called as _________.
a. Trainer
b. Internal Change agent
c. Coach
d. External change agent
23. What kind of system is "360 Degree Appraisal"?
i] Multi - Rater appraisal
ii] Culture building
iii] Feedback
iv] Team building
a. Only i
b. Both i and iii
c. Both i and iv
d. Both iii and iv
| 1] TQM | i] Dr. W. Edwards Deming |
| 2] Focus on quality | ii] Principle managerial function |
| 3] Quality | iii] Important tool to control the quality of a product |
| 4] Quality Circles | iv] Problem solving |
| v] Element of TQM | |
| vi] Totality of features & characteristics |
b. 1-i, 2-iii, 3-v, 4-vi
c. 1-i, 2-v, 3-vi, 4-iv
d. None of the above
Answer: c. 1-i, 2-v, 3-vi, 4-iv
22. Training and Development managers are also called as _________.
a. Trainer
b. Internal Change agent
c. Coach
d. External change agent
Answer: a. Trainer
23. What kind of system is "360 Degree Appraisal"?
i] Multi - Rater appraisal
ii] Culture building
iii] Feedback
iv] Team building
a. Only i
b. Both i and iii
c. Both i and iv
d. Both iii and iv
Answer: b. Both i and iii
