26. Which type of DML requires the user to specify what data are needed and how to get them?
a. Non-Procedural
b. Post-Procedural
c. Pre-Procedural
d. Procedural
27. On which of the following is the customer's satisfaction based?
i] Expectations
ii] Perception
iii] Manner in which service is offered
iv] Time factor
a. Only i and ii
b. i, ii and iii
c. i, ii and iv
d. All the above
a. Non-Procedural
b. Post-Procedural
c. Pre-Procedural
d. Procedural
Answer: c. Pre-Procedural
27. On which of the following is the customer's satisfaction based?
i] Expectations
ii] Perception
iii] Manner in which service is offered
iv] Time factor
a. Only i and ii
b. i, ii and iii
c. i, ii and iv
d. All the above
Answer: c. i, ii and iv
