MIS Online Test Questions Part 6

26. Which type of DML requires the user to specify what data are needed and how to get them?

a. Non-Procedural
b. Post-Procedural
c. Pre-Procedural
d. Procedural

Answer: c. Pre-Procedural

27. On which of the following is the customer's satisfaction based?

i] Expectations
ii] Perception
iii] Manner in which service is offered
iv] Time factor

a. Only i and ii
b. i, ii and iii
c. i, ii and iv
d. All the above

Answer: c. i, ii and iv